Frequently Asked Questions
- What is SecretHelper ?
- What platform do I need to run SecretHelper ?
- What version of Firefox do I need to run SecretHelper ?
- What is the last version of DownloadHelper extension ?
- How do I install SecretHelper ?
- How do I uninstall SecretHelper ?
- When I create a new secure volume, the system reports 1% (or more) usage, why not 0% ?
- I do not have administrator privileges on my computer. Can i still install SecretHelper ?
- How do I get a secure volume larger than 64 MB ?
- I have lost my volume password, how do i recover it ?
- Can I use SecretHelper to hide child porn videos ?
- How many questions are there in this FAQ ?
What is SecretHelper ?
SecretHelper is a Firefox add on that manages a secure, encrypted and password-protected virtual drive.
SecretHelper also works hand in hand with Video DownloadHelper (another Firefox extension).DownloadHelper allows you to download videos from your browser, while SecretHelper allows you to do so to a secured, password protected drive on your computer.
What platform do I need to run SecretHelper ?
Currently, SecretHelper runs only on all versions of Windows.
What version of Firefox do I need to run SecretHelper ?
SecretHelper works on Firefox 3.0.x, 3.5.x and 3.6.x.
What is the last version of DownloadHelper extension ?
Current stable version is 2.7.
How do I install SecretHelper ?
To install SecretHelper simply drag the green button on http://www.secrethelper.net/install.php onto the address of your browser.
How do I uninstall SecretHelper ?
Open the Firefox Tools menu and select Add-ons. Locate and select SecretHelper then click on the Uninstall button. You may need to restart your browser.
When I create a new secure volume, the system reports 1% (or more) usage, why not 0% ?
This is a Windows weirdness due to the fact that the formatting occupies some space on the drive.
I do not have administrator privileges on my computer. Can i still install SecretHelper ?
Unfortunately, for now you can't. The management of the virtual drive requires that you are an administrator on your machine. We hope to have a work-around for this in the near future.
How do I get a secure volume larger than 64 MB ?
You have to register your version.
I have lost my volume password, how do i recover it ?
Sorry, but in order to ensure maximum privacy, there is no way to revert a lost password.
Can I use SecretHelper to hide child porn videos ?
No. First of all, it would be in default of our software license agreement. Secondly, if SecretHelper encryption is strong enough for your family and colleagues, it won't resist a police investigation. So do not use our product for this activity. Better still: don't search for and watch this type of content.
How many questions are there in this FAQ ?
This answer to this question is required to issue a request to support. In case you read better than you count, the answer is 12

